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Refund Policy

At Nayel Medical, customer satisfaction is a top priority. If you are not entirely satisfied with your purchase, we’re here to help. This Refund Policy outlines the terms under which returns and refunds may be accepted for products or services purchased via our website.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The item must be unused, unopened, and in the same condition that you received it.
  • The request must be made within 7 days of the purchase or delivery date (whichever is later).
  • The product must be returned in its original packaging.
  • Proof of purchase (receipt or order confirmation) must be provided.

Note: Some items, including medical devices, personal care products, and customized orders, are non-refundable due to health, safety, or hygiene reasons unless defective or damaged upon delivery.

Non-Refundable Items

We do not offer refunds for the following:

  • Used or opened products.
  • Products returned after 7 days of delivery.
  • Products without proof of purchase.
  • Services that have already been rendered (e.g., consultation or diagnostic services).
  • Items marked as final sale or non-returnable at the time of purchase.

Damaged or Defective Products

If you received a damaged or defective product:

  • Please contact us immediately at info@nayelmedical.com or call (+971) 4 5614700 within 48 hours of delivery.
  • Attach clear photos of the damaged or defective product in your email.
  • We will arrange for a replacement or refund as per your preference.

Refund Process

Once we receive and inspect your returned item:

  • We will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 7–14 business days.
  • Refunds will be credited to your original method of payment.

Shipping Costs

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
  • Original shipping charges are non-refundable.

How to Request a Refund

To initiate a refund or return request, please contact us:

Email: info@nayelmedical.com
Phone: (+971) 4 5614700
Subject Line: Refund Request – [Order Number]

Please include your full name, contact details, and reason for the refund request.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Updates will be posted on this page with a new effective date.